Refund policy

Return & Refund Policy

We strive to ensure your satisfaction with every purchase. Below are the details of our return, refund, and exchange policies.

Return Window: You have 30 days from the date of purchase to return your item. After 30 days, we cannot offer a refund or exchange.
Eligibility: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
Non-Returnable Items: Certain items, such as custom orders and opened consumables (e.g., tapes, adhesives), are non-returnable. Please contact us if you have questions about the return eligibility of your item.
Condition of Returned Items: If the returned item is not in its original condition or is damaged, we reserve the right to deny the refund or exchange.

Receipt or Proof of Purchase: A receipt or proof of purchase is required to process your return.
Return Process: To initiate a return, please contact us at info@eastcoastdrywall.com with your order details and reason for return. We will guide you through the next steps.
Shipping Instructions: Please do not send your purchase back to the manufacturer. Ship your return to:
1122 Siddonsburg Rd, Mechanicsburg, Pennsylvania, US 17055.

Processing: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Refund Timeline: If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
Late or Missing Refunds:
- Check your bank account and contact your credit card company, as refunds may take time to officially post.
- Contact your bank, as there is often a processing time before a refund is posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at info@eastcoastdrywall.com.

Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@eastcoastdrywall.com and send your item to:
1122 Siddonsburg Rd, Mechanicsburg, Pennsylvania, US 17055.

Policy: Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Gift Returns: If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
Refunds to Gift Givers: If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.

Responsibility: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
International Returns: For international orders, return shipping costs and import duties may apply. Contact us for more details.
Shipping Time: The time it may take for your exchanged product to reach you may vary depending on your location.
Shipping Insurance: If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Report Timeline: If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order so we can arrange for a replacement or refund.

Updates: This return and refund policy may be updated from time to time. Please review it periodically to stay informed of any changes.