At East Coast, we specialize in the expert repair of automatic drywall tools, offering reliable service backed by over 35 years of hands-on experience with every major brand and tool in the industry. We understand the importance of your tools to your work, and we are dedicated to restoring them to peak performance with precision and care.
Our commitment to quality and craftsmanship ensures that every tool returns to you in top quality condition. We pride ourselves on transparency, fairness, and exceptional customer service, ensuring that your tools are in experienced, trustworthy hands.
Sending in a Tool
Step 1: Contact Us to Schedule Your Repair
To get started, reach out to us via phone or email:
- Phone: (800) 223-4854
- Email: info@eastcoastdrywall.com
Our team will assist you in scheduling your repair and answer any questions you might have.
Step 2: Prepare Your Tool for Shipping
Proper packaging is crucial to ensure your tool arrives safely and without damage. Follow these steps:
- Clean the Tool: Remove any excess dust or debris from your tool to make the inspection process smoother.
- Secure Loose Parts: If your tool has any detachable parts, secure them to prevent movement during transit.
- Wrap the Tool: Use bubble wrap or foam padding to wrap your tool, focusing on protecting sharp edges or fragile components.
- Choose a Sturdy Box: Select a sturdy cardboard box that provides enough space for the tool and padding materials. The box should be large enough to allow at least 2 inches of cushioning around the tool.
- Add Padding: Place the wrapped tool in the box and fill any empty spaces with packing peanuts, crumpled paper, or more foam padding to prevent the tool from shifting during shipping.
- Seal the Box: Use strong packing tape to seal all openings of the box securely.
Step 3: Measure and Weigh the Package
Accurately measuring and weighing your package will ensure the correct shipping label is generated:
- Measure the Box: Use a measuring tape to record the length, width, and height of the box in inches.
- Weigh the Package: Use a reliable scale to weigh the package in pounds. If you don’t have a scale, most shipping centers can weigh it for you.
- Label the Package: Write your return address and our shipping address on the box or use a printed label. Make sure the information is legible and securely attached.
Step 4: Ship Your Tool
Once your tool is packaged and ready, you can ship it using your preferred carrier. If you need help generating a shipping label or finding the nearest drop-off location, let us know, and we’ll assist you.
After shipping your tool, you can track its status by contacting us via phone or email. We’ll keep you updated throughout the repair process and notify you when your tool is on its way back to you.
Services Offered
What types of drywall tools do you repair?
We repair all types of automatic drywall tools from major brands.
Can you repair tools from all manufacturers?
Yes, we repair tools from all automatic drywall tool manufacturers.
Are there any tools that you don’t repair?
There may be some tools for which we cannot source parts or don’t have the equipment to repair. Please call us to confirm and schedule a repair.
Can you refurbish or upgrade tools as part of the repair?
We generally clean the tools we repair and can replace a part with an upgrade upon request, if available.
Do you offer emergency repair services?
We may be able to expedite the repair process, but we do not offer dedicated emergency repair services.
Repair Process
How long does the repair process typically take?
The repair process typically takes 1-2 weeks, depending on availability and the number of repair orders.
What is your process for diagnosing tool issues?
We require the tool in person to conduct a visual inspection. We may partially disassemble the tool to help diagnose the issue.
What happens if my tool is beyond repair?
If your tool is too damaged or expensive to fix, we will contact you to discuss the situation.
What if there is an unexpected issue during the repair?
If unexpected issues arise or the repair costs significantly more than quoted, we will contact you to discuss the next steps.
Shipping and Delivery
Do you offer a pick-up and delivery service?
No, tools must be either dropped off at our store or shipped to us.
How do I package my tools for shipping?
Ensure the tool is securely packaged to prevent damage during transit.
Do you offer free shipping to send tools in?
We do not offer free shipping for sending tools in for repair. However, if there is an issue with the repair that requires the tool to be sent back, we typically provide a shipping credit to cover the cost.
Payment and Pricing
What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal.
Do you offer bulk repair discounts?
We do not offer discounts for bulk repairs.
Is there a way to get an estimate before sending in my tools?
We must physically inspect the tool to provide an accurate estimate.
Warranty and Return Policy
Do you offer a warranty on your repairs?
We stand behind the quality of our work. If your tool doesn’t function properly after being repaired, we guarantee to fix it at no additional labor cost. We’ll even cover the shipping to send it back to us. You’ll only be responsible for any new replacement parts if they’re needed. Your satisfaction is our top priority, and we’re committed to ensuring your tools are working perfectly.
What is your return policy if I’m not satisfied with the repair?
If the tool doesn’t function properly after repair, we offer free shipping to send it back, and we’ll fix it at no additional labor cost. You will only be charged for any new replacement parts.
Other Questions
How do I track the status of my repair?
You can track your repair status by calling us or sending us an email.
How do I schedule a repair service?
You can schedule a repair by contacting us via phone or email.
Do you provide replacement parts if needed?
Yes, we replace damaged parts with genuine parts from the manufacturer.
What certifications or experience do your technicians have?
Our technicians bring over 35 years of hands-on experience in repairing automatic drywall tools. Having worked extensively in the field, they have developed a deep understanding of the intricacies of each brand and tool. This wealth of experience allows them to diagnose and repair issues with precision, ensuring that each tool is restored to optimal performance. Whether it's a complex repair or a subtle adjustment, our team’s expertise guarantees that your tools are in the most capable hands.
Are there any preventative maintenance tips you recommend?
Avoid soaking tools in water, as it will accelerate wear and tear.